Welcome to Digital Products Flow, a leading digital marketplace serving the UAE and beyond. Protecting your privacy and ensuring the security of your information is fundamental to our commitment to you. This Privacy Policy outlines our practices concerning the collection, use, and protection of your personal information when you engage with our platform.

1. Information We Collect

We collect various types of information to provide and enhance our services:

• Personal Information: When you register as a vendor or customer, we collect personal details such as your name, email address, contact information, and any other information necessary for account setup.

• Transaction Information: We gather data related to your transactions on our platform, including the digital products you purchase or sell, payment details, and transaction history.

• Usage Information: We automatically collect certain information about your device and usage of our website, such as your IP address, browser type, referring website, pages visited, and timestamps of your visits.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

• Account Management: Facilitating account creation and management for vendors and customers, ensuring a seamless experience on our platform.

• Transaction Processing: Processing transactions and providing our services to you, including order fulfillment and payment processing.

• Communication: Communicating with you regarding your account, transactions, and important updates, ensuring you stay informed about your activities on our platform.

• Improvement: Improving our platform, services, and overall user experience by analyzing usage patterns, identifying areas for enhancement, and implementing necessary upgrades.

• Security: Enhancing security measures and mitigating fraudulent activities to protect your information and maintain the integrity of our platform.

• Compliance: Complying with legal obligations, including those stipulated by the UAE Cybercrime Law (Federal Law No. 5 of 2012), relevant international common law principles, and decrees from regulatory entities such as the Telecommunications Regulatory Authority (TRA) of the UAE, to ensure regulatory compliance and safeguard the rights and interests of our users.

3. Information Sharing and Disclosure

We may share your information with the following entities:

• Vendors and Customers: Sharing necessary information to facilitate transactions and communication between vendors and customers on our platform.

• Service Providers: Engaging trusted service providers who assist us in operating our platform and delivering services to you, such as payment processors, and technical support providers.

• Legal Compliance: Disclosing information in response to legal requests or as required by law enforcement agencies to protect our rights and interests.

4. Data Security

We prioritize the security of your information and employ comprehensive measures to safeguard it:

• Encryption: Utilizing encryption protocols to protect sensitive data during transmission and storage.

• Access Control: Restricting access to your information to authorized personnel only, implementing role-based access controls and authentication mechanisms.

• Monitoring: Regularly monitoring our systems for suspicious activities and vulnerabilities, promptly addressing any identified threats or breaches.

5. Your Choices and Rights

You have the following rights regarding your personal information, as outlined by applicable laws, decrees, and international common law principles:

• Access: Accessing and reviewing the personal information we hold about you, and requesting corrections or updates as needed.

• Deletion: Requesting the deletion of your personal information from our systems, subject to certain legal obligations and legitimate interests.

• Opt-out: Opting out of certain communications or services, such as marketing communications, newsletters, or targeted advertising.

For any privacy-related requests or concerns, please contact us using the information provided below.

6. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes and seek your consent if required by applicable laws.

7. Contact Us

Should you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please don’t hesitate to reach out to us.

Last update March 19, 2024